Track your order
Follow your Wrenfield order every step of the way — from our team to your doorstep.
- Order placed
- Processing
- Shipped
- Delivered
Find your order
Enter your order number and the email address you used at checkout.
Finding your order details
Order confirmation email
Your order number is at the top of the confirmation email we send right after checkout.
Shipping email
Once your order ships, we email your carrier tracking number. It can take about 3 days to become active.
Your account
Signed in? All your orders, statuses and invoices are in My Account.
From checkout to your doorstep
Order placed
We have received your order and payment. A confirmation email is on its way.
Processing
Your items are being prepared and packed with care, usually within 1–3 business days.
Shipped
Your parcel is with the carrier and your tracking number has been emailed to you.
Delivered
Most orders arrive within 2–10 business days in total. Enjoy your new piece!
Tracking FAQ
My tracking number is not showing any updates.
New tracking numbers can take about 3 days to appear in the carrier’s system after shipment. If there is still no update after that, send us a message and we will check with the carrier.
Tracking says delivered, but I don’t have my parcel.
Check around your home, with neighbors and your mailbox or parcel locker. If you still can’t find it within 48 hours, contact us with your order number and we will help.
Can I change my shipping address?
Contact us as soon as possible. If your order has not shipped yet, we will do our best to update the address.
My order arrived damaged or incorrect.
We are sorry! Email us your order number and a few photos and we will make it right. See our return & refund policy.
Still need help?
Our team is happy to look into your order for you.
